Preparation Guide for Exam #MB2-632
Microsoft Dynamics CRM 4.0 Applications Exam topics covered
The following list includes the topic areas covered on this exam. The percentage indicates the portion of the exam that addresses a particular skill.
• Microsoft Dynamics CRM Concepts (34 percent)
Understanding Microsoft Dynamics Software
Multi-Lingual User Interface and Multi-Currency
Customer-Centered View
Using Microsoft Dynamics CRM for Microsoft Office Outlook
• Sales (18 percent)
Microsoft Dynamics CRM Sales Concepts
Opportunity Management
Managing Leads
Sales Order Processing
• Marketing (16 percent)
Planning and Creating Marketing Campaigns
Managing Marketing Campaigns
• Service Management (18 percent)
Managing Contracts
Managing Cases
Creating a Knowledge Base
Managing Service Queues
• Service Scheduling (14 percent)
Understanding the Service Scheduling Life Cycle
Scheduling Services
Maintaining Users and Resources
Microsoft Dynamics CRM 4.0 Applications MB2-632 Preparation Guide for Exam
April 1st, 2011 by IT Certification
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